SHIPPING

GENERAL/FAQs

  • SHIPPING DELAYS - MARCH TO JUNE 2020
    We are experiencing shipping delays till the beginning of June due to the Covid crisis. During this period of time, your orders may take a few days longer to arrive. We apologise for any inconvenience caused. Thank you for your patience.
     
  • WORLDWIDE FREE SHIPPING YAY! 
    Indiigo Culture offers global free shipping when your order totals US$100 and above*. For our local customers in Singapore, we offer free delivery with no minimum purchase. We offer free shipping to Australia when your order totals S$100 (aprox. AU$110/US$75) and above, otherwise a flat rate of S$10 shipping fee applies. For our Malaysian friends, we offer free shipping to Malaysia when your order totals S$50 (approx. RM150/US$35) and above. For orders to Malaysia below S$50, a flat rate of S$2 shipping fee applies. Do select the free shipping option upon checkout. 
     
  • What happens after I place my order, what are the shipping details?
    You will receive a confirmation e-mail once the order is placed. After the parcel has been dispatched, you will receive another e-mail with the shipment details. 
     
  • When will I receive my parcel?
    An estimated date of delivery will be given upon checkout. This excludes Indiigo Culture's processing time of about 2 business days and also any customs processing time. 

  • Can I cancel my order? What if I gave an incorrect address? 
    Please contact us at hello@indiigoculture.com within 12 hours of placing your order in order to cancel it or to make any changes to the delivery address. Please note that we do not deliver to P.O. Boxes.  

*Please note that free shipping internationally is provided as long as the total cost of shipping is less than US$40. The shipping cost of the majority of our parcels fall within this range. Rest be assured, should the cost of shipping be above US$40, your shipping fees will be discounted by US$40.

INTERNATIONAL SHIPPING

  • Our shipping partner Easyship
    For international orders, Easyship will provide you with an array of shipping options with an estimated date of delivery upon checkout so you may select the one best suited to your needs. Easyship's shipping options also come with tracking details so you may track your delivery.
     
  • Taxes and duties
    For US customers, we cover customs and import duties levied for orders valued up US$800, for orders over US$800, you will responsible for any amount levied.

    For the rest of the world, your parcels will be shipped with Delivery Duty Unpaid. Our prices exclude taxes and duties and we are unable to advise on the amount that may be levied by the country you select as the shipping destination. As the recipient, you are liable for all taxes, customs, and duties. Please contact your local customs office for more information on the relevant charges. Should you decide not to pay the required taxes and duties and the item is hence returned to us, you will be charged a service fee amounting to 25% of the total order in addition to the return freight charges.
     

SINGAPORE ORDERS

  • FREE Shipping (4-6 business days):
    We are happy to ship everywhere in Singapore (except P.O boxes) for free in order to serve you better and to make sure Indiigo's product reach you safe and sound. 
     
  • Courier (2-3 business days):
    If you need your items faster, Indiigo Culture uses QExpress Courier, or our own courier service to ship the parcels to Singapore based customers within 2 to 3 business days. This option will be S$5. QExpress delivers directly to your doorstep. Tracking information will be provided to you. 
     
  • I need my items urgently! (Unavailable from March to June 2020) 
    For urgent shipping needs, delivery can be fulfilled within 24 hours after the order is placed. Please contact us at hello@indiigoculture.com for urgent shipping needs and we will give you a price quote (S$30-$50).

AUSTRALIA ORDERS

  • Courier (6-9 business days):
    Indiigo Culture uses DHL Parcel Direct (6-9 business days) to ship the parcels to Australia based customers. We offer FREE shipping if your order totals SG$100 and above, otherwise the shipping fee will be SG$10.00. After the parcel has been dispatched, you will receive an email with the shipment tracking details. If you need your parcel faster, we also offer Aramex Courier shipping (est. 4 to 5 business days) at SG$20.00.
     
  • MALAYSIA ORDERS

    • Courier (5-10 business days):
      Indiigo Culture uses a courier provided by Easyship (5-10 business days) to ship parcels to Malaysia-based customers. We offer FREE shipping if your order totals S$50 and above. For orders below S$50, a flat rate of S$2 shipping fee will apply. After the parcel has been dispatched, you will receive an e-mail with the shipment tracking details.