FREE SHIPPING EVERYWHERE
- WORLDWIDE FREE SHIPPING YAY!*
Here's our early Xmas gift to you: Global free shipping! Free shipping applies to all items, with no minimum purchase, till 31 December 2018. Select the free shipping option upon checkout.
- What happens after I place my order, what are the shipping details?
You will receive a confirmation email once the order is placed. After the parcel has been dispatched, you will receive another email with the shipment details.
- When will I receive my parcel?
An estimated date of delivery will be given upon checkout. This excludes Indiigo Culture's processing time of about 2 business days and also any customs processing time.
- Can I cancel my order? What if I gave an incorrect address?
Please contact us at firstname.lastname@example.org within 12 hours of placing your order in order to cancel it or to make any changes to the delivery address. Please note that we do not deliver to P.O. Boxes.
*Please note that free shipping internationally is provided as long as the total cost of shipping is less than SG$30 (approximately US$22). The shipping cost of the majority of our parcels fall within this range. Rest be assured, should the cost of shipping be above SG$30, your shipping fees will be discounted by SG$30.
- Our shipping partner Easyship
For international orders, Easyship will provide you with an array of shipping options with an estimated date of delivery upon checkout so you may select the one best suited to your needs.
- Taxes and duties
For US customers, we cover customs and import duties levied for orders valued up US$800, for orders over US$800, you will responsible for any amount levied.
For the rest of the world, your parcels will be shipped with Delivery Duty Unpaid. Our prices exclude taxes and duties and we are unable to advise on the amount that may be levied by the country you select as the shipping destination. As the recipient, you are liable for all taxes, customs, and duties. Please contact your local customs office for more information on the relevant charges. Should you decide not to pay the required taxes and duties and the item is hence returned to us, you will be charged a service fee amounting to 25% of the total order in addition to the return freight charges.
- Singapore Post's Courier (2-3 business days):
Should you prefer using a courier service instead of free shipping, Indiigo Culture uses Singapore Post's SmartPac Courier or Registered Mail (2-3 business days) - SG$5 to ship the parcels to Singapore based customers. SingPost delivers direct to your doorstep. If unsuccessful, it will be delivered to your letterbox or the nearest post office instead. Tracking information will be provided to you.
- I need my items urgently!
For urgent shipping needs, delivery can be fulfilled within 24 hours after the order is placed. Please contact us at email@example.com for urgent shipping needs and we will give you a price quote (SG$30-$50).